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ENTERPRISE KNOWLEDGE / PLAYBOOK
Policy and procedure assistant
Return permission-scoped answers with source links and a clear escalation when evidence is missing.
ILLUSTRATIVE OPERATING DESIGN
Answer policy questions within the reader’s access scope.
01 / INPUTS
Make the context auditable.
Versioned documents, identity context, access rules and document owners.
02 / PERMITTED OUTPUT
Define the assignment.
Answer with references or route to the relevant owner.
03 / DECISION RIGHT
Put authority in the workflow.
Policy owner reviews changed interpretation. Sensitive content remains subject to the existing access policy.
04 / TEST SET
Include failures by design.
Expired policy, conflicting sources and deliberate attempts to retrieve restricted material.
Pilot measurement
- Accountable role
- Knowledge owner
- Baseline and pilot measures
- Source coverage, citation accuracy and unanswered question rate.
- Key risks
- Stale documents, restricted source disclosure and overconfident answers.
Review a stratified sample of routine, exceptional and adversarial cases. Agree thresholds with the accountable owner before extending scope.